FAQ

Frequently asked questions

If your Ryoko is not connecting to the internet automatically and no service text is being displayed on Ryoko screen, you might be experiencing data connectivity issues.

Please press the “MANUAL NETWORK SELECTION” question tab below and complete the steps listed there.

If that does not help, please press the “MANUAL SOFTWARE UPDATE” question tab below and follow the instructions. We apologise for the inconvenience.

Before proceeding please connect to the Ryoko network and enter the Ryoko web management system. Find out how to do these steps below.

  • Insert the pre-paid SIM card provided in the package into your Ryoko 4G device. The provided SIM card comes in 3 different sizes: standard, micro & nano. Use the standard size!
  • Turn on the Ryoko 4G hotspot by using the power button (press and hold);
  • Connect Ryoko 4G hotspot to your smartphone or other device by using one of these two methods:
QR Scan Settings > WiFi
Press the WPS button twice and scan a QR code which appears on the Ryoko screen with your smartphone Connect your device to the now visible “Ryoko” network. It will have the same name as SSID visible on your Ryoko screen. The password is marked as “key” on your Ryoko screen (to see SSID and the password press the WPS button once).

Once you are connected, please log in the Ryoko web management system.

How can you access Ryoko web management system? Please follow the instructions below.

  • Make sure that the connection between the 4G Hotspot and the device used to access the Internet is working normally.

    Note: you will not be able to access Web Management if not connected to the Ryoko 4G Hotspot!

  • Open the browser on your device and enter http://192.168.0.1 in the address box (if you are using PC / laptop / mac) or http://192.168.0.1/index.html (on any mobile device).
  • Enter your username / password (default: admin) to log into the web management page. If you have any difficulties, please contact the customer support team.




Ryoko portable WiFi hotspot automatically connects to the best local 4G LTE network available. However, sometimes the default option causes connectivity issues and the alternative option would be preferable. The video above shows how to conduct a manual network selection for your Ryoko mobile hotspot.

Please follow these steps:

STEP 1
Please open the Ryoko web management system>. If you are unsure how to do it, please follow the more detailed instructions in the “WEB MANAGEMENT ACCESS” question tab below.
STEP 2
[00:06 - 00:12]

At the centre of the screen you will find the “Network Settings” section. It has two options: “Network Settings” and “WiFi Settings”. Please press the “Network Settings” option.
STEP 3
[00:12 - 00:17]

On the left of the screen you will see three tabs: “Connection Mode”, “Network Selection” and “ApN”. Please press the “Network Selection”.
STEP 4
[00:17 - 00:23]

Please select the “Manual” network selection method and then press the “Search” button on the right.
STEP 5
[00:23 - 00:38]

Please wait for a couple of moments. After the search is completed you will be presented with a list of all the networks that are currently available to you. Please select any one of them you prefer and press the “Register” button at the bottom right of the screen.
STEP 6
Congratulations! You have manually selected a different 4G network. Tip! If connection was not established, please use any other available network Please check if the connectivity issues have been resolved. If they still persist please follow the instructions in the “MANUAL SOFTWARE UPDATE” tab.


The connectivity problems may be caused by the out of date Ryoko software. The video above shows how to conduct a manual software update for your Ryoko mobile hotspot.

Please follow these steps:

STEP 1
Please open the Ryoko web management system. If you are unsure how to do it, please follow the more detailed instructions in the “WEB MANAGEMENT ACCESS” question tab.
STEP 2
[00:00 - 00:04]

Please press the “Advanced Settings” button in the web management system. You can find it at the center top of the screen.
STEP 3
[00:04 - 00:10]

Please press the “Update” button. You can find it on the left.
STEP 4
[00:10 - 00:14]

At the top of the screen you will find the “Check New Version” section. Please press the button “Check”.
STEP 5
[00:14 - 00:26]

When prompted with a pop-up “would you like to continue?” please press “yes”. Wait for a couple of moments. When prompted with a pop-up “Do you want to update?” please press “yes” again.
STEP 6
[00:26 - 00:38]

Wait for the update to be completed. In the following pop-up press “OK”. Wait for your device to restart and log in to the web management system once more.
STEP 7
[00:38 - 00:46]

Congratulations! The update is finished. However, you still need to restore the factory settings. Please press “OK” and then press the “Advanced Settings” button.
STEP 8
[00:46 - 00:51]

At the bottom left of the screen you will wind the “Others” button. Please press it.
STEP 9
[00:51 - 00:59]

Please press the “Reset Factory Settings” button. You will find it on the top right of the screen. Please press “Yes” on the following confirmation pop-up.
[00:59 - 01:03]

You are all done!
Please check if your connectivity issues have resolved. If they still persist, please select a different network using the same instructions.
If that does not help please contact our customer support at

You can connect Ryoko to your smartphone, laptop, tablet, personal computer or even a smartwatch. Ryoko can connect to up to 10 devices at once.

Ryoko works in 139 countries. Here is the full list of countries in which you can use Ryoko device:

Anguilla
Antigua And Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Barbados
Belarus
Bolivia
Belize
Bermuda
Bolivia
Bosnia And Herzegovina
Brazil
Virgin Islands, British
Bulgaria
Cambodia
Canada
Cape Verde
Cayman Islands
Chile
China
Colombia
Congo, Democratic Republic
Costa Rica
Croatia
Cyprus
Czech Republic
Denmark
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Estonia
Faroe Islands
Finland
France
Gambia
Georgia
Germany
Gibraltar
Greece
Greenland
Grenada
Guatemala
French Guiana
Guyana
Haiti
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iraq
Ireland
Israel
Italy
Jamaica
Japan
Jordan
Kazakhstan
South Korea
Kosovo
Kuwait
Kyrgyzstan
Latvia
Lebanon
Liechtenstein
Lithuania
Luxembourg
Macao
Macedonia
Malaysia
Malta
Mauritius
Mexico
Moldova
Monaco
Montenegro
Montserrat
Morocco
Myanmar
Nepal
Netherlands
Netherlands Antilles
New Zealand
Nicaragua
Norway
Oman
Pakistan
Palestinian Territory, Occupied
Panama
Paraguay
Peru
Philippines
Poland
Portugal
Puerto Rico
Qatar
Romania
Russian Federation
San Marino
Saudi Arabia
Serbia
Seychelles
Singapore
Slovakia
Slovenia
Suriname
South Africa
Spain
Sri Lanka
Saint Kitts And Nevis
Saint Lucia
Saint Vincent And Grenadines
Sweden
Switzerland
Taiwan
Tajikistan
Tanzania
Thailand
Tunisia
Turkey
Turks And Caicos Islands
Ukraine
United Arab Emirates
United Kingdom
United States
Uruguay
Uzbekistan
Holy See (Vatican City State)
Venezuela
Vietnam

  • Insert the pre-paid SIM card provided in the package into your Ryoko 4G device;
    • The provided SIM card comes in 3 different sizes: standard, micro & nano. Use the standard size!
  • Turn on the Ryoko 4G hotspot by using the power button (press and hold);
  • Connect Ryoko 4G hotspot to your smartphone or other device EITHER BY:
    • pressing WPS button twice and scanning a QR code which appears on Ryoko screen with your smartphone OR
    • connecting your smartphone or other device to the now visible “Ryoko” network. It will have the same name as SSID visible on your Ryoko screen. The password is marked as “key” on your Ryoko screen (to see SSID and the password press the WPS button once).

That’s it, you are now connected to Ryoko portable WiFi hotspot!

If you wish to see a more detailed guide, please download the user manual below:

Download the user manual

We can help you to top up your data. Please contact us at [email protected] and let us know your Ryoko order number. We will be able to assist you. Afterwards we will send you a link: you will use the link to choose a Viaota data plan and top up your data.

IMPORTANT: We strongly recommend that you change the default SSID and Wi-Fi key to keep your data secure!

The default Wifi network name and Wifi network password are printed on the label inside the device and can be seen once the battery is unmounted.

Alternatively, you can always check your current SSID and password by turning on your Ryoko device and pressing the WPS button once: the information will be visible on the screen. The password will be marked as “key” on your Ryoko screen.

You can manage your 4G hotspot through (which includes changing your WiFi name and password) through the Web Management System.

  • Make sure that the connection between the 4G Hotspot and the device used to access the Internet is working normally.
  • Note: you will not be able to access Web Management if not connected to the Ryoko 4G Hotspot!

  • Open the browser on your device and enter http://192.168.0.1 in the address box.
  • Enter your username and password (default: admin) to log into the web management page. If you have any difficulties, please contact the customer support team.

While in Web Management page you can:

  • Check your data usage, connection speed, network settings & connected devices;
  • Change SSID & password;
  • Change your connection mode;
  • Restore Ryoko 4G Hotspot factory settings.

  • Log in the Web Management System (look above to see the detailed instruction on how to do it).
  • While in Web Management go to the Network Settings > WiFi Settings.
  • You can change your Network Name (SSID) and password there.

  • Log in the Web Management System (look above to see the detailed instruction on how to do it).
  • Look for the “Modify Login Password” option at the top of the screen. Press it.
  • You can change your Web Management System password here.

To save Power, your Ryoko device’s Wifi sleep mode feature is designed in order to turn off Wifi when there haven’t been connections for some time. You can press the power button to turn on the Wifi again. Alternatively, you can disable this feature, although this may impact battery life:

  • Log in the Web Management System (look above to see the detailed instruction on how to do it).
  • Go to “Advanced Settings.”
  • Go to the “Power-Save” tab.
  • Choose your desired “WiFi Sleep” setting from the drop down list. You can disable it entirely.

If the Ryoko device is on, and the internet is not working, please proceed with the following instructions:

  • Restart your device.
  • Check if you are not in a "no-signal" area.
  • Manually change the local network.

Ryoko portable WiFi hotspot automatically connects to the best local 4G LTE network available. However, sometimes an alternative option would be preferable. Check the question below to learn how to manually change your local network.

  • Log in the Web Management System (look above to see the detailed instruction on how to do it).
  • Turn OFF the Connection in the “Connect Status” box.
  • Go to “Network Settings”.
  • Click the “Network Selection” tab, choose the “Manual” option and click “Apply”.
  • Wait for a few minutes for Ryoko to search for available local network providers. After
  • The scan you will be able to choose which network you can switch to.
  • After you are done, go back and turn ON the Connection in the “Connection Status” box.

In case you forget the username, password, or SSID you have set, you can restore the settings to the default factory settings. To do so, simply press and hold the RESET button until the 4G Hotspots restarts. Alternatively, you can do this via the Web Management Page.

Yes, you can insert any SIM card and use it with your Ryoko device.

Viaota is a mobile internet access service that works together with Ryoko. Your Ryoko comes with a prepaid Viaota SIM card, which contains 500 MB of free data.

Viaota provides a stable 4G/LTE internet connectivity on the global level. Reliably stable 4G/LTE data speed, constant coverage & zero freezes are just a few of the perks of using Viaota.

START:
If your Ryoko package includes a Viaota SIM card, you do not need to take any additional steps: the service provision starts once you insert a new Viaota Card into your Ryoko device.

You will get 500MB free with every Ryoko order. Once you run out of free data, just insert your personal SIM card with internet data or select one of the 3 great global data deals Viaota has to offer. You can read more about them here Viaota

STOP:
It is very simple to stop using Viaota. If you have one of the 3 Viaota data plans activated, please contact our customer support team at [email protected] and we will cancel the plan for you.

Ryoko can still be actively used with any other (non-Viaota) SIM card installed.

Plan / Package Data per Month Fee per Month
Standard 3GB $14 ,99
Advanced 5GB $22 ,99
Executive 10GB $39 ,00

Anguilla
Antigua And Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Barbados
Belarus
Bolivia
Belize
Bermuda
Bolivia
Bosnia And Herzegovina
Brazil
Virgin Islands, British
Bulgaria
Cambodia
Canada
Cape Verde
Cayman Islands
Chile
China
Colombia
Congo, Democratic Republic
Costa Rica
Croatia
Cyprus
Czech Republic
Denmark
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Estonia
Faroe Islands
Finland
France
Gambia
Georgia
Germany
Gibraltar
Greece
Greenland
Grenada
Guatemala
French Guiana
Guyana
Haiti
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iraq
Ireland
Israel
Italy
Jamaica
Japan
Jordan
Kazakhstan
South Korea
Kosovo
Kuwait
Kyrgyzstan
Latvia
Lebanon
Liechtenstein
Lithuania
Luxembourg
Macao
Macedonia
Malaysia
Malta
Mauritius
Mexico
Moldova
Monaco
Montenegro
Montserrat
Morocco
Myanmar
Nepal
Netherlands
Netherlands Antilles
New Zealand
Nicaragua
Norway
Oman
Pakistan
Palestinian Territory, Occupied
Panama
Paraguay
Peru
Philippines
Poland
Portugal
Puerto Rico
Qatar
Romania
Russian Federation
San Marino
Saudi Arabia
Serbia
Seychelles
Singapore
Slovakia
Slovenia
Suriname
South Africa
Spain
Sri Lanka
Saint Kitts And Nevis
Saint Lucia
Saint Vincent And Grenadines
Sweden
Switzerland
Taiwan
Tajikistan
Tanzania
Thailand
Tunisia
Turkey
Turks And Caicos Islands
Ukraine
United Arab Emirates
United Kingdom
United States
Uruguay
Uzbekistan
Holy See (Vatican City State)
Venezuela
Vietnam

We can help you to top up your data. Please contact us at [email protected] and let us know your Ryoko order number. We will be able to assist you. Afterwards we will send you a link: you will use the link to choose a Viaota data plan and top up your data.

You can check your order status by entering your email address used for the order and/or your tracking number here: https://muamaryoko.com/tracking

There are multiple reasons as to why you may not have received your order confirmation:

  • It is possible that you have entered your email address incorrectly.
  • Please check your spam folder. It is possible that the order confirmation has been filtered as spam.
  • The order process may have not been completed correctly.

If you have ruled out all of the above and have not received an email from us after placing your order, feel free to contact our customer service via the contact form you can find below. As a “subject please use the option: "Have not received an order confirmation". Our dedicated customer support team will then check whether or not your order has come through.

As long as your order has not left our warehouse we can still change and correct your delivery address. Please reach out to our customer service via the contact form you can find below using the subject "Address change". Your delivery address will then be adjusted. Once your order has left our warehouse we can no longer change your delivery address.

If you wish to cancel your order please contact our Customer Service team as soon as possible. If your order hasn’t reached the fulfilment stage it is possible we may still be able to change or cancel it.

However, please be aware that we are often unable to make these changes because we usually have your order packed and awaiting shipment within 24 hours of it being placed.

Unfortunately changing your order is not possible.

As long as your order has not yet been passed along to our logistics partner, we can cancel your order and reimburse you. Please use our contact form with the subject "Cancelling my order" and provide us with your order number. You can then simply place a new order and effectively change it on your own.

Your invoice was sent to the email you provided in your order details. If you haven’t received it, please contact our customer support at: support@getryoko.com

The processing time for orders is 1-2 business days. After that, delivery times are as follows:

Estimated delivery times / country in business days:

United States
8-12 d.
Germany
10-14 d.
Sweden
10-14 d.
Austria
10-14 d.
Canada
12-18 d.
France
10-14 d.
Italy
10-14 d.
Spain
10-14 d.
Switzerland
12-15 d.
United Kingdom
8-12 d.
Norway
10-14 d.
Colombia
12-18 d.
Russian Federation
18-28 d.
Netherlands
8-12 d.
Poland
8-12 d.
Belgium
10-14 d.
Brazil
12-18 d.
Finland
10-14 d.
Argentina
12-18 d.
Czech Republic
10-14 d.
Romania
10-14 d.
Mexico
8-12 d.
Slovakia
10-14 d.
Denmark
10-14 d.
Ireland
12-15 d.
Hungary
10-14 d.
Australia
10-14 d.
Greece
10-14 d.
Portugal
12-18 d.
Bulgaria
10-14 d.
Croatia
10-14 d.
Luxembourg
10-14 d.
South Africa
12-18 d.
Thailand
10-14 d.
New Zealand
10-14 d.
Cyprus
10-14 d.
Latvia
12-18 d.
South Korea
5-8 d.
Turkey
10-14 d.
Estonia
12-18 d.
Ukraine
10-14 d.
Malaysia
10-14 d.
Malta
10-14 d.
Liechtenstein
12-18 d.
Japan
10-14 d.
United States 8-12 d.
Germany 10-14 d.
Sweden 10-14 d.
Austria 10-14 d.
Canada 12-18 d.
France 10-14 d.
Italy 10-14 d.
Spain 10-14 d.
Switzerland 12-15 d.
United Kingdom 8-12 d.
Norway 10-14 d.
Colombia 12-18 d.
Russian Federation 18-28 d.
Netherlands 8-12 d.
Poland 8-12 d.
Belgium 10-14 d.
Brazil 12-18 d.
Finland 10-14 d.
Argentina 12-18 d.
Czech Republic 10-14 d.
Romania 10-14 d.
Mexico 8-12 d.
Slovakia 10-14 d.
Denmark 10-14 d.
Ireland 12-15 d.
Hungary 10-14 d.
Australia 10-14 d.
Greece 10-14 d.
Portugal 12-18 d.
Bulgaria 10-14 d.
Croatia 10-14 d.
Luxembourg 10-14 d.
South Africa 12-18 d.
Thailand 10-14 d.
New Zealand 10-14 d.
Cyprus 10-14 d.
Latvia 12-18 d.
South Korea 5-8 d.
Turkey 10-14 d.
Estonia 12-18 d.
Ukraine 10-14 d.
Malaysia 10-14 d.
Malta 10-14 d.
Liechtenstein 12-18 d.
Japan 10-14 d.

Please keep in mind that during holidays or limited edition launches this time may vary. Thank you for your patience.

**Disclaimer: current COVID-19 pandemic has disrupted the logistics network, which has affected the delivery times. As a result, estimated delivery times for some items may be longer than usual at the moment.**

Please read our shipping policy for more information.

Please follow these instructions:

  1. Copy either your:
    • order number,
    • tracking number or
    • email address.
  2. Open https://ryoko.com/tracking
  3. Paste any of the information mentioned above into the designated field on the page and press “track.”
  4. You can now track your order status.

We offer FREE shipping to all the countries we ship to (we ship to most countries around the world using the fastest delivery methods available to us).

The warranty will cover any defects presumed to have existed at the time of delivery or which become apparent within the period of the warranty term. Extended warranty may cover more defects (e.g. water damage).

Please read our warranty policy for more information here: Ryoko Warranty Policy

If you have received a defective item, please contact our customer support at [email protected] and provide detailed information about the defect. We will change your purchased product to a new product if the warranty conditions are applicable.

Please note that your product might be changed to a newer model of no lesser value than the original product if the model that you have purchased is no longer in production.

Please be aware that you will have to return the defective item for quality inspection.

Within 30 Days Period from the delivery date of your order (to be determined by the tracking number provided) any customer who is not satisfied can return the product for a refund or replacement. Please contact our customer support explaining why you want to return your product so our support team can send you further instructions:

[email protected]

Please note that a restocking fee of 15% is applied to all customer’s remorse returns. Return shipping will have to be covered by the customer and any related fees will not be compensated by us.

Read more about our return policy here: Return Policy

We will give a refund for the returned product within 14 days from receiving the product at our return address. However, please note that we will only accept the returned product if it was not used, has not been damaged and has been sent back to us in the original packaging. A refund might take up to 5 days to reach your bank account after it's made.


If you have read and not found a solution in our Frequently Asked Questions, please contact us via the form below.


Contact Us

Contact Us

Tel.: +1 (205) 782-8802

The website https://getryoko.com/ is owned and operated by (EU company "Ekomlita", K. Donelaicio 60, LT-44248, Kaunas, Lithuania)